AI reactivation calls (InsightPlay)
25%
First test flopped, voice and pauses were retuned and real test calls to churned players started Monday. Results in two weeks.
Weekly update to management
Week 44 wrapped.
Week 44 wrapped.
Here's the update.
What the Operations teams finished, started and moved this week. Pull the lever for the numbers, then open the cards for the detail.
WEEK 44
Finished
Started
Moved
TL;DR
Missions V2 is livePeru-ready web release shippedDía de los Muertos out on every channelTelegram moved to our own tool, Publer dropped8 things finished8 projects in motionSports push AI agent leads the packCashier maintenance notice is live2 items need a decisionMissions V2 is livePeru-ready web release shippedDía de los Muertos out on every channelTelegram moved to our own tool, Publer dropped8 things finished8 projects in motionSports push AI agent leads the packCashier maintenance notice is live2 items need a decision
TL;DR Missions V2 and the Peru-ready web release are live, Día de los Muertos is out on every channel, and Telegram now runs on our own tool instead of Publer. 8 things finished, 8 projects in motion, 2 items need a decision: third-party deposits and the rollover complaint.
Finished this week
Live and done. Tap a card for the detail.
Started this week
New projects and where they stand.
Sports push notification AI agent
60%
Built by Roland with Inon: reads live Winpot odds, watches matches and writes pushes in Mexican Spanish. First live day Tuesday produced 9 pushes, 4 main picks landed. Now packaged as a skill with a Telegram test group; Smartico sendouts come next, then the manual push role in CDMX ends.
Piggy Bank: balance retention feature
10%
Players earn a percentage on balance they keep in the account instead of withdrawing. Product is shaping it, kickoff Tuesday.
Player-to-player live chat moderation
35%
Keyword list being built with CS input. Auto-replies will be built on our side via webhooks. Target: mid-November.
Gamanza Engage evaluation
50%
Demo done Monday, materials received. Next: compare against Smartico and decide on a pilot.
Reactivation offers rework
20%
Two tracks: bonus codes by post for churned VIPs (opt-in and discretion being checked) and a more competitive risk-free bet for sports.
Third-party deposit controls
30%
Third fraud case in 10 days. Legal recommends blocking third-party SPEI deposits; backoffice will show the depositor name from early November.
Live player data for support and VIP agents
40%
Smartico data moving from a daily load to every 15 minutes so agents see what the player got while they talk to them.
Moved or blocked
Rescheduled or waiting on someone.
Prod deployment: Friday to Monday 2 Nov
Mon 2 Nov
Stage got a new caching layer for scalability. Holding prod until it is load-tested.
Rollover complaint (free spins + HAPPY15) unanswered
Waiting
CS escalated it to CRM on Monday, Federico chased on Thursday, no reply on the thread yet. Player is threatening a SEGOB complaint.
VIP table screens removed by Evolution
Blocked
Evolution took the screens off both dedicated tables without warning. Commercial is working to get them back.
Peru sync moved to next week
Next week
Cancelled this week, picking it up with the compliance and bonus T&C items.
Needs a decision
Two items waiting on management.
Third-party deposits
Block third-party SPEI deposits as Legal recommends, or keep them with the depositor-name check in backoffice from early November.
Rollover complaint
Free spins + HAPPY15 rollover case: honour, partially honour or hold the line. Player is threatening a SEGOB complaint.
Next week
On deck. Tick the items you want covered first.
Ready for next week
Reviewed0%
Also this week
Smaller items worth a line.
8 campaigns shipped: Halloween Cashback, VIP Blackjack, Kevin Hart x Pragmatic, Spinomenal, Deposit Boost, Game of the Week, Happy Hour, Viernes LocoOxxo: players now see a clear message when a deposit is already openReferral page bug fixed, redesign requested from productRFM reports delivered by BI and closed4 PSP maintenance windows handled with player commsGolden Boost retention proposal from Roland: tag boost-only players via BI and make them earn the next boost through a missionAgentic CRM Bootcamp 12 Nov approved